FAQs

commercial utility consultants

FREQUENTLY ASKED QUESTIONS

Below are a series of questions we frequently address, if your query remains unanswered you can either give us a call on 0345 504 9308 or email us at info@commercialutilityconsultants.co.uk

By changing energy suppliers, you could be saving yourself money off your energy bill. This could mean cheaper gas & electricity rates than you currently pay. In a rising market, cheaper gas & electricity rates than your current supplier’s renewal offer. It is also worth considering the customer service aspect. Good customer service is important, including availability to your energy company. At Commercial Utility Consultants, however, we will be able to deal with your energy supplier on your behalf. It really does pay to shop around.
Various factors determine the rate that the energy suppliers quote, these include: Geographic location, Annual consumption, Credit Rating, Payment method, Business type and Meter profile.
This type of contract is for those that do not want to be locked in for a fixed term, or have simply never changed from their original supplier. These rates are usually much higher than a standard contract. Rates are also subject to price fluctuations.
When dealing with the energy companies, they need to know that we have authorization to obtain quotes on your behalf. It does not allow us to sign you up to a new contract though.
These contracts are for a fixed length of time, often between one to five years and lock you in to the negotiated rates for that length of time. This is advantageous for businesses that want to know exactly how much they will need to budget for. Renewal offers are usually 3 months prior to the contract end date. Forget to follow the appropriate renewal process and you could find yourself rolling onto a higher standard rate contract.
We work with a comprehensive range of suppliers on an independent and impartial basis, using a variety of available tariffs, providing you with the best rates for your business.
There is no general figure, every business is unique. The gas & electricity wholesale market prices will play an important determining factor as to whether or not you will be saving. If rates have increased since you last took out a contract, then you maybe unlikely to save. However, you are still going to need a new tariff, therefore, we can help to secure the best energy rates that are currently available. If you have never taken out a contract, then the likelihood is, that we will be able to make sizeable savings, simply by placing you onto a contract.
These invariably apply to businesses that have taken over a new property. You will be supplied by the same supplier as the previous occupant, on ‘Out of Contract’ rates. These will be far more expensive than the cheapest contract rates. You should arrange new rates as soon as possible, often being able to backdate them to the date of occupancy.
We have arrangements in place with the various suppliers we use. When you place the business with one of them, through ourselves, we are paid a small introductory fee.
There are various factors to consider. To many, price will be a main driver, followed by service, together they provide an overall value for service. The package needs to be right for you. Consider whether you want a short-term contract or perhaps something longer, dependent upon the wholesale market. We can advise based upon your requirements.
To begin with, we would need to see a copy of your gas or electricity bill. This provides us with the important information, in particular, your MPAN that displays meter information unique to your location. This way we know who to deal with, what geographic location you are in and what type of energy consumer you are.
No. Your new supplier will arrange the switch-over on your behalf, along with the date that it will happen from. You will need to pay your final bill to your current supplier and cancel any direct debits. You maybe asked to take a final meter reading on the day of transfer, this will provide your current supplier the correct details to produce that final bill.
Presented with our findings, it is your decision as to which option to choose. We can advise were required, however, the final decision is yours. Once you decide on a tariff, we will setup the contract for you, with the chosen supplier. In most cases we can arrange the contract verbally on your behalf over the telephone and sent directly to the supplier of your choice. However in some cases the contract will be emailed to you were your signature will be needed. This may also include a direct debit mandate (if paying by this method).

We record your energy contract details onto our system, alerting us at the appropriate time. Your termination and renewal dates for gas and electricity are all documented. This way, we are able to notify you ahead of your renewal date to get the ball rolling once again, thereby preventing your contract from rolling onto a higher rate tariff.

When moving into a new property, obtaining the correct supplier information can often be time-consuming and involve telephone calls to various parties. At Commercial Utility Consultants, we can undertake this for you, finding who the supplier is (if unknown), then transferring the account into your company’s name.

Metering issues can be very complex, which is why our experience in dealing with such cases will be invaluable and hassle-free. We will review your meter setup, arrange and manage any upgrades/downgrades and their associated work. Changes can sometimes be lengthy, due to the different parties involved; however, with our advice and experience in this area we will do the work for you.

We continue to be a market leader in our sector and our core business strengths and the items that we believe differentiate us from our competitors are:

Open book policy – we operate on a transparent basis with both client and suppliers, there are no hidden costs and our advice is therefore completely impartial.

Partnership approach – we believe in the importance of working in partnership with our clients to achieve their specific requirements and are proud of our high level of customer retention rates. We do not believe that “one size fits all” and are happy to tailor solutions to clients’ needs.

Effective Negotiation – we operate with all suppliers in the market and our in-depth knowledge, established presence and longstanding relationships allow us to ensure best prices can be achieved.

Market Intelligence & Risk Management – our dedicated team of analysts allow us access to up to the minute pricing information, which along with an informed understanding of market dynamics help to deliver financial benefits.

Post contract services – Commercial Utility Consultants are committed to quality customer service and aim to build lasting working partnerships with our clients. Our dedicated Account Managers are tasked to ensure the smooth running of contracts after they are awarded, coordinating all query management and bespoke client reporting.

Generally, 90 days prior to your contract end date, you will receive a renewal letter from your supplier along with their proposed new rates. You will have 30 days in which you need to confirm this with them, if you don’t, they will roll you onto the tariff anyway. To prevent this from occurring, we will send off a Letter of Termination for you, thereby preventing this from happening. You may still use the same supplier after this period; it simply stops them from forcing you into their proposed rates.

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