FREQUENTLY ASKED QUESTIONS
We record your energy contract details onto our system, alerting us at the appropriate time. Your termination and renewal dates for gas and electricity are all documented. This way, we are able to notify you ahead of your renewal date to get the ball rolling once again, thereby preventing your contract from rolling onto a higher rate tariff.
When moving into a new property, obtaining the correct supplier information can often be time-consuming and involve telephone calls to various parties. At Commercial Utility Consultants, we can undertake this for you, finding who the supplier is (if unknown), then transferring the account into your company’s name.
Metering issues can be very complex, which is why our experience in dealing with such cases will be invaluable and hassle-free. We will review your meter setup, arrange and manage any upgrades/downgrades and their associated work. Changes can sometimes be lengthy, due to the different parties involved; however, with our advice and experience in this area we will do the work for you.
We continue to be a market leader in our sector and our core business strengths and the items that we believe differentiate us from our competitors are:
Open book policy – we operate on a transparent basis with both client and suppliers, there are no hidden costs and our advice is therefore completely impartial.
Partnership approach – we believe in the importance of working in partnership with our clients to achieve their specific requirements and are proud of our high level of customer retention rates. We do not believe that “one size fits all” and are happy to tailor solutions to clients’ needs.
Effective Negotiation – we operate with all suppliers in the market and our in-depth knowledge, established presence and longstanding relationships allow us to ensure best prices can be achieved.
Market Intelligence & Risk Management – our dedicated team of analysts allow us access to up to the minute pricing information, which along with an informed understanding of market dynamics help to deliver financial benefits.
Post contract services – Commercial Utility Consultants are committed to quality customer service and aim to build lasting working partnerships with our clients. Our dedicated Account Managers are tasked to ensure the smooth running of contracts after they are awarded, coordinating all query management and bespoke client reporting.
Generally, 90 days prior to your contract end date, you will receive a renewal letter from your supplier along with their proposed new rates. You will have 30 days in which you need to confirm this with them, if you don’t, they will roll you onto the tariff anyway. To prevent this from occurring, we will send off a Letter of Termination for you, thereby preventing this from happening. You may still use the same supplier after this period; it simply stops them from forcing you into their proposed rates.